Impact
Timely triage can be the difference between life and death
Expected Outcomes
The implementation of the proposed solution is expected to significantly improve emergency department efficiency and patient care delivery. Triage-to-physician wait times for CTAS Level 3 chest pain patients will decrease, supporting faster clinical assessment and timely intervention. Real-time data visibility will enhance operational awareness, allowing staff to respond proactively to patient volumes and workflow demands. Additionally, improved coordination across departments will reduce delays, streamline care pathways, and enhance overall system performance.
Benefits
The primary goal of this initiative is to achieve an average triage-to-physician time of 30 minutes for CTAS Level 3 chest pain patients by the end of 2026. Additional goals include improving workflow efficiency, increasing staff adoption of digital tools, and strengthening interdisciplinary collaboration. Long-term goals focus on sustaining performance improvements through continuous monitoring, governance alignment, and ongoing optimization of processes and technologies.
Goals
This initiative will generate both clinical and operational benefits. Patients will experience reduced wait times, improved safety, and higher satisfaction due to more timely care. Healthcare providers will benefit from clearer workflows, better decision support, and reduced cognitive burden. From an organizational perspective, the hospital will achieve improved resource utilization, decreased overcrowding, and enhanced data-driven decision-making. These benefits collectively contribute to a more efficient, responsive, and patient-centered emergency department.